Module gapi_grpc::google::cloud::contactcenterinsights::v1

Modules

analysis_result
annotation_boundary
answer_feedback
call_annotation
contact_center_insights_client	Generated client implementations.
conversation
conversation_data_source
entity
entity_mention_data
export_insights_data_request
issue_model
issue_model_label_stats
phrase_match_rule_config
phrase_match_rule_group
phrase_matcher
runtime_annotation
settings

Structs

Analysis	The analysis resource.
AnalysisResult	The result of an analysis.
AnnotationBoundary	A point in a conversation that marks the start or the end of an annotation.
AnswerFeedback	The feedback that the customer has about a certain answer in the conversation.
ArticleSuggestionData	Agent Assist Article Suggestion data.
CalculateIssueModelStatsRequest	Request to get statistics of an issue model.
CalculateIssueModelStatsResponse	Response of querying an issue model’s statistics.
CalculateStatsRequest	The request for calculating conversation statistics.
CalculateStatsResponse	The response for calculating conversation statistics.
CallAnnotation	A piece of metadata that applies to a window of a call.
Conversation	The conversation resource.
ConversationDataSource	The conversation source, which is a combination of transcript and audio.
ConversationLevelSentiment	One channel of conversation-level sentiment data.
CreateAnalysisOperationMetadata	Metadata for a create analysis operation.
CreateAnalysisRequest	The request to create an analysis.
CreateConversationRequest	Request to create a conversation.
CreatePhraseMatcherRequest	Request to create a phrase matcher.
DeleteAnalysisRequest	The request to delete an analysis.
DeleteConversationRequest	The request to delete a conversation.
DeletePhraseMatcherRequest	The request to delete a phrase matcher.
DialogflowIntent	The data for a Dialogflow intent. Represents a detected intent in the conversation, e.g. MAKES_PROMISE.
DialogflowInteractionData	Dialogflow interaction data.
DialogflowSource	A Dialogflow source of conversation data.
Entity	The data for an entity annotation. Represents a phrase in the conversation that is a known entity, such as a person, an organization, or location.
EntityMentionData	The data for an entity mention annotation. This represents a mention of an Entity in the conversation.
ExactMatchConfig	Exact match configuration.
ExportInsightsDataMetadata	Metadata for an export insights operation.
ExportInsightsDataRequest	The request to export insights.
ExportInsightsDataResponse	Response for an export insights operation.
FaqAnswerData	Agent Assist frequently-asked-question answer data.
GcsSource	A Cloud Storage source of conversation data.
GetAnalysisRequest	The request to get an analysis.
GetConversationRequest	The request to get a conversation.
GetIssueModelRequest	The request to get an issue model.
GetIssueRequest	The request to get an issue.
GetPhraseMatcherRequest	The request to get a a phrase matcher.
GetSettingsRequest	The request to get project-level settings.
HoldData	The data for a hold annotation.
Intent	The data for an intent. Represents a detected intent in the conversation, for example MAKES_PROMISE.
IntentMatchData	The data for an intent match. Represents an intent match for a text segment in the conversation. A text segment can be part of a sentence, a complete sentence, or an utterance with multiple sentences.
InterruptionData	The data for an interruption annotation.
Issue	The issue resource.
IssueAssignment	Information about the issue.
IssueModel	The issue model resource.
IssueModelLabelStats	Aggregated statistics about an issue model.
IssueModelResult	Issue Modeling result on a conversation.
ListAnalysesRequest	The request to list analyses.
ListAnalysesResponse	The response to list analyses.
ListConversationsRequest	Request to list conversations.
ListConversationsResponse	The response of listing conversations.
ListIssueModelsRequest	Request to list issue models.
ListIssueModelsResponse	The response of listing issue models.
ListIssuesRequest	Request to list issues.
ListIssuesResponse	The response of listing issues.
ListPhraseMatchersRequest	Request to list phrase matchers.
ListPhraseMatchersResponse	The response of listing phrase matchers.
PhraseMatchData	The data for a matched phrase matcher. Represents information identifying a phrase matcher for a given match.
PhraseMatchRule	The data for a phrase match rule.
PhraseMatchRuleConfig	Configuration information of a phrase match rule.
PhraseMatchRuleGroup	A message representing a rule in the phrase matcher.
PhraseMatcher	The phrase matcher resource.
RuntimeAnnotation	An annotation that was generated during the customer and agent interaction.
SentimentData	The data for a sentiment annotation.
Settings	The settings resource.
SilenceData	The data for a silence annotation.
SmartComposeSuggestionData	Agent Assist Smart Compose suggestion data.
SmartReplyData	Agent Assist Smart Reply data.
UpdateConversationRequest	The request to update a conversation.
UpdateSettingsRequest	The request to update project-level settings.

Enums

ConversationView

Represents the options for views of a conversation.